pk71 Responsible Gaming

1 Our Commitment to Safe Play

pk71 believes that responsible gaming is not a box to check — it is a genuine, ongoing obligation to every player on the platform. The vast majority of players in Bangladesh who enjoy pk71's cricket betting, slots, and live casino games do so safely and within their means. But we also recognise that for a minority of players, gambling can escalate from entertainment into a harmful habit. Our job is to provide the information, tools, and human support that makes it possible to step back before things go too far.

Every decision pk71 makes around responsible gaming is guided by one principle: the long-term wellbeing of our players matters more than short-term revenue. A player who games within their limits, enjoys the experience, and trusts the platform is far more valuable — and far more important — than a player who is chasing losses or gambling beyond their means. This is not just ethics; it is how we run the business.

The responsible gaming framework at pk71 covers four key areas: strict age enforcement, voluntary player-controlled limits, structured break tools, and access to third-party welfare support. Each is described in detail in the sections below.

2 Age Restriction and Verification

pk71 is strictly an 18+ platform. No person under the age of 18 years may register an account, make a deposit, place a bet, or play any game on the pk71 platform. This policy is absolute and non-negotiable.

How We Enforce the 18+ Rule

During account registration, all players are required to confirm that they are aged 18 or above. This declaration alone is not sufficient — pk71 reserves the right to request age-verifying identity documents at any point, including at registration, before processing a withdrawal, or when our systems flag a potential age concern. Accepted documents include the Bangladesh National Identity Card (NID), passport, and birth certificate.

Where age verification is in progress, the account will be restricted from withdrawals until verification is complete. Where verification fails — or where a player is found to have misrepresented their age — the account will be closed immediately, all bonuses forfeited, and any winnings generated during the unverified period may be voided in accordance with our Terms and Conditions.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend keeping your pk71 account credentials private and logging out of the platform after every session. Never share your username, password, or bKash/Nagad payment details with minors. If you suspect that a person under 18 has accessed your account, contact [email protected] immediately — subject line "Underage Access Report".

You may also consider installing parental control software on shared devices. Free tools such as those built into Android, iOS, and most Windows versions allow you to restrict access to gambling websites entirely.

3 Deposit and Spending Limits

One of the most effective ways to keep gambling within healthy boundaries is to set a hard cap on how much you deposit in a given period. pk71 allows every player to set voluntary deposit limits directly from their account dashboard, covering daily, weekly, and monthly deposit amounts in BDT.

How Deposit Limits Work

• Daily deposit limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum cumulative deposit amount permitted across a rolling 7-day window.
• Monthly deposit limit: The maximum cumulative deposit amount across a rolling 30-day window.

Once a limit is reached, the system will automatically decline any further deposit attempts for the remainder of the applicable period. This applies regardless of the payment method used.

Changing Your Limits

Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳5,000, the new lower limit applies from the moment you save the change.

Increasing a limit is subject to a mandatory 72-hour cooling-off period. This delay is intentional — it gives players who may be acting impulsively in the heat of a losing session time to reconsider. The increase will only take effect after 72 hours have elapsed and you have confirmed the change a second time.

Loss Limits and Wager Limits

In addition to deposit limits, pk71 also supports voluntary loss limits (the maximum amount you are willing to lose in a period) and wager limits (the maximum stake per individual bet or spin). These can be configured in the same section of your account dashboard or by contacting our support team at [email protected].

4 Time-Out and Cool-Off Periods

A time-out is a short-term break from the pk71 platform. It is ideal for players who feel they need a few days away from gambling but are not ready for a full self-exclusion. During a time-out, your account is suspended — you cannot log in, place bets, play games, or make deposits. Pending withdrawals will continue to be processed normally during any active time-out period.

Available Time-Out Durations

• 24 hours
• 7 days
• 30 days
• Custom duration (up to 90 days) — request via [email protected]

Session Reminders

pk71 also provides optional session reminders — notifications that appear on screen after a set period of continuous play (for example, every 30 or 60 minutes) to remind you of how long you have been playing and how much you have wagered in the current session. These are passive reminders, not interruptions, and can be enabled or disabled in your account settings at any time.

Reality Checks

For players who want a firmer nudge, pk71 offers reality check pop-ups at configurable intervals. A reality check displays your net session result (total wagered minus total won), the duration of the current session, and prompts you to either continue playing or end the session. You can configure reality check intervals as short as 15 minutes in your account dashboard.

Activating a Time-Out

Navigate to Account Dashboard → Responsible Gaming → Time-Out, select your preferred duration, and confirm. Alternatively, email [email protected] with the subject "Time-Out Request" and your preferred duration. Time-outs are applied within 24 hours of your confirmed request.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on pk71. When you self-exclude, your account is fully blocked — you cannot log in, deposit, wager, or receive any promotional communications from pk71 for the duration of your exclusion. Unlike a time-out, self-exclusion is designed to be a firm, enforceable commitment to a gambling-free period.

Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• Permanent exclusion — your account is closed indefinitely and you are placed on our permanent do-not-register list

What Happens During Self-Exclusion

• Your account login is disabled immediately upon confirmation.
• All marketing emails, SMS messages, and promotional notifications are stopped immediately.
• Any remaining balance will be returned to your registered bKash, Nagad, or Rocket number within 5 business days.
• You will not be able to open a new pk71 account under a different username or email address during the exclusion period.
• If you attempt to circumvent a self-exclusion by creating a new account, pk71 reserves the right to close that account and void any funds generated during the exclusion period.

Lifting a Self-Exclusion

Temporary self-exclusions (6 months, 1 year, 3 years) can only be lifted after the full exclusion period has elapsed, and only following a formal written request to [email protected], a mandatory 7-day cooling-off review, and confirmation of your intent to return to play responsibly. pk71 will not lift a self-exclusion early under any circumstances.

Permanent self-exclusion cannot be reversed. If you request a permanent exclusion, this is treated as a final, irrevocable decision. We strongly encourage players who are unsure between a long-term and a permanent exclusion to begin with a 3-year exclusion first.

How to Request Self-Exclusion

Email [email protected] with the subject line "Self-Exclusion Request", stating your preferred exclusion period. Our Player Welfare team will confirm the exclusion within 24 hours. The block is applied immediately upon your written confirmation — you do not need to wait for the full 24-hour review window before the account is restricted.

6 Recognising Problem Gambling

Problem gambling does not always look dramatic. It often starts gradually — spending a little more time on the platform than planned, depositing a bit more than intended, or feeling unusually irritable when not gambling. Being able to recognise the early warning signs is the first step toward addressing them.

The following self-assessment checklist is adapted from widely used gambling harm screening tools. If you answer "yes" to three or more of these questions, we encourage you to contact our Player Welfare team or one of the support organisations listed in the next section.

Answering honestly — even in private — is an important act of self-care. If the checklist above raised concerns, please do not wait. Contact the pk71 Player Welfare team or one of the independent support resources listed below. Early intervention makes a real difference.

7 Support and Help Resources

pk71 strongly encourages players who are experiencing gambling-related harm to reach out for help. In addition to our internal Player Welfare team, the following types of support are available:

Talk to Someone You Trust

Sometimes the most powerful first step is simply talking honestly with a family member, a close friend, or a trusted community figure — an imam, a pastor, a community leader, or a teacher. Gambling harm thrives in secrecy. Breaking the silence, even in a single conversation, can shift the dynamic significantly.

Professional Counselling

Mental health professionals and counsellors trained in addiction and behavioural health can help you understand the underlying factors driving harmful gambling patterns and develop practical strategies to regain control. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other major city in Bangladesh, consider reaching out to a licensed clinical psychologist or a community mental health clinic.

Financial Counselling

If gambling has created financial difficulties, speaking with a financial counsellor can help you understand your options, manage debt, and set a realistic recovery plan. Banks including BRAC Bank, Dutch-Bangla Bank, and City Bank in Bangladesh offer financial advisory services that may be able to assist.

KNational Helplines

Bangladesh's National Mental Health Helpline (Kaan Pete Roi) provides confidential listening support by phone. If you are in emotional distress related to gambling, reaching out to a helpline can be a safe, anonymous first step.

8 Contact Our Player Welfare Team

pk71's dedicated Player Welfare team is separate from our general customer support team and is specifically trained to handle responsible gaming requests, welfare concerns, and self-exclusion applications with sensitivity and confidentiality.

• Email: [email protected]
• Subject line for limit requests: "Set Deposit Limit"
• Subject line for time-out requests: "Time-Out Request"
• Subject line for self-exclusion: "Self-Exclusion Request"
• Subject line for urgent blocking: "Urgent Self-Exclusion"
• Subject line for general welfare: "Welfare Support Request"
• Availability: 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays.
• Response time: Standard requests within 24 hours. Urgent self-exclusion within 1–3 hours.

All welfare communications are treated in strict confidence. They are handled only by the Player Welfare team and are not accessible to general customer support, marketing, or any commercial team within pk71. Your decision to seek help will never result in your account being flagged for reduced promotional treatment.